Empathy is the ability to understand the feelings, thinking and perspectives of others. Practical Empathy shows how to strengthen this ability and use it daily to make better decisions and deals, wield more influence, manage conflict, build rapport and trust, gain cooperation, develop and maintain positive relationships (personally and professionally), and collaborate successfully. Presented by Sandy Bjorgen.
Sandy Bjorgen founded IMPROV-able Results to help people learn to both relish and excel at public speaking and working with others. Sandy is a trainer, coach, and facilitator who teachers others to learn to communicate more confidently, professionally, and skillfully under pressure. Find out more at: www.improv-ableresult.com.